FAQs
Answers to the questions we hear most about domains, hosting, cPanel, security, and billing. If yours isn’t here, our support team is always ready to help.
A domain name is the address people type into their browser to reach your website — for example, HostingCambodia.com. Domain names use letters and numbers only, with no spaces or special characters. Popular extensions include:
A domain gives you a dependable, easily discoverable online address, and a central platform to share information about your products and services with the public.
A TLD is the highest level in the domain name hierarchy — the part after the final dot, such as .com, .net or .org.
Keep it short and memorable, make sure it represents your brand and what you offer, and avoid trademarks, official names, or prohibited terms.
Renewal is simple — our team notifies you 15–30 days before your domain expires.
Transfers usually complete within 5–7 days once your current registrar approves, though the timeframe can vary by extension. All we need is an authorisation code from your current registrar.
Absolutely — and we offer free migration assistance. You can back up your data yourself or share your hosting details with us and we'll handle the transfer. Your website data is preserved throughout.
Yes. Build your site however you like and host it with us — we'll review it for errors and notify you promptly if anything needs fixing.
Usually within a few minutes. If it takes any longer, contact us and we'll make sure you can access your cPanel right away.
cPanel is user-friendly hosting-management software that gives you full control of your account — files, free email accounts, DNS records, backups, web statistics, and one-click installs for CMS platforms like WordPress, Joomla, and Magento.
No — as a customer you have access to your cPanel, which covers everything you need to manage your hosting.
Our 5-minute WordPress installer makes it easy: log in to cPanel, click the WordPress button, and follow the instructions.
Yes — every hosting plan includes free email accounts you can create and manage directly from cPanel.
Every hosting plan includes a free SSL certificate. SSL encrypts data between your visitors and your website, protecting sensitive customer information from hackers and building trust with your audience.
Common causes include weak admin passwords, unsafe plugins or extensions, outdated code with security vulnerabilities, or local attacks. If your site is ever compromised, we can restore it from the most recent backup.
We retain your data for 30 days after services end and send you a notification before it is deleted. Late-payment fees apply: the full late fee if under 15 days overdue, 50% between 15–30 days, and 25% beyond 30 days.
Even small local businesses across Phnom Penh, Siem Reap, Kep, Kampot, Sihanoukville, Battambang and beyond benefit from a website. The internet is where people search for products and services — a website builds credibility, lets you sell online, and keeps you competitive.
Our local team is here to help with domains, hosting, websites, and apps. Reach out any time — we're excited to work with you.
In Singapore, providing fast, low-latency performance for visitors across Cambodia and the region.
Yes — every hosting plan comes with a 30-day money-back guarantee.
Yes, a free SSL certificate is included on all cPanel and Plesk hosted accounts.